Privacy Policy
1. Introduction
At doordashp.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide when using our website and mobile application (collectively referred to as the “Platform”). By using the Platform, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Personal Information
- Registration and Profile Information: When you create an account on our Platform, we may collect your name, email address, phone number, and password. We also allow you to add optional information such as your delivery address, dietary preferences, and payment details.
- Order-Related Information: To process your food orders, we collect information about the restaurants you order from, the items you purchase, the delivery address, and the payment method used. We may also collect information about your order history, including order dates, amounts, and ratings.
- Communication Information: If you contact our customer support team, we collect the information you provide, such as your name, email address, phone number, and the nature of your inquiry.
2.2 Non-Personal Information
- Device and Usage Information: We collect information about the device you use to access the Platform, including the device type, operating system, browser type, and IP address. We also collect information about your usage of the Platform, such as the pages you visit, the features you use, and the time spent on the Platform. This information helps us improve the performance and user experience of the Platform.
3. How We Use Your Information
- 3.1 Order Processing: We use your personal information to process your food orders, including communicating with restaurants, arranging for delivery, and processing payments.
- 3.2 Service Improvement: We analyze the information we collect to improve the functionality and user experience of the Platform. This includes identifying popular restaurants and menu items, optimizing delivery routes, and enhancing our customer support services.
- 3.3 Marketing and Promotions: With your consent, we may use your personal information to send you marketing and promotional messages, such as special offers, discounts, and new product announcements. You can opt-out of these communications at any time by following the unsubscribe instructions provided in the messages.
4. Information Sharing
- 4.1 Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in operating the Platform, such as restaurants, delivery partners, payment processors, and analytics providers. These service providers are required to use your information only for the purposes for which it was shared and to maintain the confidentiality and security of your information.
- 4.2 Legal Requirements: We may disclose your personal information if required to do so by law, such as in response to a subpoena, court order, or government investigation.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include the use of encryption technology, firewalls, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
6. Your Rights
- 6.1 Access and Correction: You have the right to access and correct the personal information we hold about you. You can review and update your account information at any time by logging into your account on the Platform.
- 6.2 Deletion: You can request the deletion of your personal information at any time. However, we may need to retain certain information for legal, accounting, or auditing purposes.
- 6.3 Opt-Out: You can opt-out of receiving marketing and promotional messages from us at any time. You can also disable certain tracking technologies used on the Platform through your browser settings.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on the Platform or by sending you an email. Your continued use of the Platform after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at hello@doordashp.com.